The aim of this course is to help participants improve their business writing skills. To attract the attention of today’s busy readers, you must respond to their need for clarity and conciseness in written communication. In this three-day workshop, you’ll get the business writing skills you need, overcome “writer’s block,” learn to recognize and avoid common mistakes and receive a tool kit of proven techniques for delivering information powerfully, persuasively and professionally. The course will also provide clear guidelines for writing business letters, emails, memos and all forms of written communication that will make a strong impact on the readers.

Topics Covered:
• Understand the barriers of written communication for non-native speakers.
• Getting your message across in simple, friendly and understandable language.
• Effectively utilizing good writing process in planning, drafting, revising and editing.
• Writing memos, faxes, emails, and other types of business letters. Proper formatting.
• Choosing the right openings, spelling, punctuation, grammar and structure. Sequencing ideas.
• Effective endings. Correct addressing is essential. Keeping it businesslike and making it professional.
• Avoid jargon and clichés.
• Adopting a polite, friendly, non-aggressive style in different business cultures.

Get the coaching skills you need to become an effective manager as leadership. It's never been more important to have an arsenal of tools, techniques and best practices for coaching employees. This training gives participants from analyzing the cause of under performance to creating a climate for effective employee coaching and learning, giving corrective feedback to handling difficult responses to coaching. You'll leave this three-day training more aware of your personal habits, styles and preferences when you are coaching employees, through assessments, role plays and exercises.

How You Will Benefit:

• Confront difficult situations with confidence.
• Develop a team environment that fosters synergy.
• Reinforce the behavior and motivation of peak performers.
• Turn around disruptive behavior.
• Build the trust and rapport necessary for coaching employees effectively.
• Learn how to listen with an empathetic ear and encourage open, two-way communication.

What You Will Cover:

• What leaders do? Why leaders need to be coached?
• Obstacles to coaching: the three-part coaching process.
• Creating a climate of trust and confidence.
• How to sustain trust when you confront poor performance.
• How to be confident in the face of a difficult challenge.
• Guiding a dialogue on performance.
• The delegation process difficulties of delegation signs of poor delegation.
• Why leader-coaches must be teachers and trainers: learning styles.
• Guiding the development of a performance improvement plan.

This communication skills course is aimed at helping participants communicate more effectively. Often, in the workplace, managers and staff don’t always constructively communicate with each other which resulted in misunderstanding and poor performance. The course will review some of the methods of building rapport and develop effective business relationship skills to influence others and get results. Topics may include the communication process, how to communicating with emotional intelligence (EI), non-violence communication, approaches to effective communication, public speaking, developing communication plan for the organization, managing communication conflict, and effective listening and counseling.

AREAS COVERED:

Learn to effectively persuade and win your audiences with powerful presentation. In this 2-day, intensive training course participants will learn hands-on approaches in preparing and delivering effective presentation whether they are presenting business plan, project proposal, sales and marketing, management meeting or just providing status report. In addition, the course will focus in providing feedback on voice technique and words, body language, framework of presentation, influencing your audience, and visual aids.

KEY BENEFITS:

• Successfully plan, structure and prepare presentations according to the needs of the audience
• Emphasize and elaborate on key messages
• Control anxiety and feel more at ease in front of an audience
• Project their delivery by using proven vocal techniques in making oral presentations
• Understand the impact of body language in communication
• Select and prepare appropriate visual aids for presentation
• Present confidently, powerfully and with poise
• Able to work and demonstrate high level of professionalism with different customers and staff members

Learn how to motivate individual and group members to become actively engage in discussions and building consensus on any issue. Practice facilitating discussions, providing feedbacks, and employing appropriate training interventions. Develop an understanding of a group's life cycle, learn to identify how roles emerge, build consensus, guide decision-making, make observations, and handle difficult participants. The success of this process can depend on the facilitator skills to lead and guide key people and other stakeholders to buy-in and support challenging issues. The objective of this course is to provide participants with the skills to be first-rate facilitators. What participant will benefits:

• Understand the role facilitator.
• Handle difficult situations with confidence.
• Leading meetings and discussions effectively without causing offence.
• Know how to facilitate in a tricky situation.

Topics Covered:

• Approaches and roles of effective facilitator in meeting.
• Understanding group dynamics and expectations.
• Methods and techniques of intervention to problem solving in groups.
• Utilizing practical approaches to addressing obvious and hidden issues.
• Setting the ground rules for participatory discussions.
• Determine the skills required to be successful facilitator.
• Effectively chairing meeting and building consensus.
• Understand people vs. task issues.
Reach decisions quicker, more effectively with buy-in.
• You will have the confidence to move away from traditional chaired meetings and develop facilitated collective sessions.

Employment and Labour Law training course will focus on the practical issues relating to the worker's rights, types of employment contracts and Labour Law Articles, human resource policy, working conditions, and the impact of Labour Law. The course will emphasize on relevance topics such as the advantages and/or disadvantages of employment contract, fixed duration versus undetermined contract period; grounds for terminating employee, and calculating employees compensations.

In addition, the course will also touch on today's hot topics such as:
• Evaluating organization employment rules and regulations and how to harmonizing with its HR policy.
• Examining the minimum working standards under the Cambodian Labour Law.
• Employers contributions to Social Security Fund.
• Working conditions- wages, OT, Leaves, and holidays.
• Grounds for contract termination.
• Methods of caculating compensation when terminating employment contract.
• And Legal procedures such as Collective Bargaining, and Dispute Resolution processes in accordance with the Cambodian Labour Law practices.

The aim of this 3-day mini-intensive course is to provide non-financial professionals with awareness and basic understanding of financial management. This course is specifically designed for busy managers and those professionals who are responsible for financial matters and yet, don’t have the qualifications to match the specific job requirements. The content is delivered in an easy-to-understand, speaking your language and enabling you to understand the financial way of seeing things. More specifically, participants will learn the accounting cycles, financial terms, income statement, cash flow, budgeting, adjustment, financial ratios, reporting system, and other financial management tools.

Training Benefits:
• Understand the commonly used financial terms and expressions
• Budgeting process and making adjustments
• Analyzing Financial Statements, Interpreting company’s financial signals
• Using the balance sheet to examine assets and liabilities
• The Ins & Outs of accounting transactions, rules, and regulations
• Make better bottom-line decision from the financial statements
• Take the guesswork out of your decision making process
• Able to understand and prepare for internal/external auditing
• Understand the financial reporting system
• Cultivate proactive working relationships with financial professionals

Gain the confidence and skills you need to effectively manage grants for your organization and how to stay in compliance with donors’ requirements. This course is specifically designed for NGOs and other non-profit staff that are new to grant management. The course reviews the rules and regulations of grant award letter both from donor and sub-contractor expectations during the project implementation process. In this 3-day hands-on training, participants will gain knowledge and financial management tools they need to ensure compliance with donor terms and conditions including: staff capacity, accounting practices, funds management, providing supporting documents, correct procurement of goods and services; monitoring, risk management, and meeting financial reporting requirements.

Course Content:

• Understanding the grant award terms and conditions from both donors and NGOs
• The different types of grants sources and expectations
• Grant management problems and key challenges
• How manage multiple-donors funded projects
• Developing budgets
• Using correct procurement process in obtaining goods and services
• Record keeping and documenting expenditures
• Organization risk management
• Understanding financial control mechanism including monitoring and reporting

What You Will Benefits:

•Know how to inspire people and share their vision.
•Direct and motivate teams using effective communication and delegation, coaching and development techniques.
•Increase confidence in implementing new ideas.
•Apply proven decision making, delegation and problem solving skills.
•Understand risk types and managing risks.
•Add value to their organizations.

Topics Covered:

•Understand key elements of effective management & leadership for your business.
•Leadership analysis, responsibilities & preferred styles and your effectiveness.
•Management and leadership roles of leading and managing an organization.
•How to build sustainable leadership within organization.
•Management best practices: structures, strategies, goals and communications.
•Strategic management – Red & Blue strategies.
•Building and leading effective teams under pressure.
•Managing tasks and people performance.
•How to delegate more effectively.
•Learn to develop and communicate vision/strategy.
•Motivate and stimulate innovation in themselves and others.
•Solving problems with Emotional Intelligence (EI) and decision making skills.
•Understanding risk types and controlling risks.
•Critical thinking for managers and thinking tools.

This course is aimed at staff and managers to raise levels of awareness about the importance of diversity in today’s organizations. Harassment and discrimination at work can become a major issue for all organizations with the effect of huge financial penalties, tarnish reputations and not to mention criminal charges. Some settlements have been made and careers have been ruined do poor diversity awareness amongst staff and managers. The effect on the employers should also not be underestimated as the legal environment is getting steadily tougher. To function effectively, organization must harness the workforce diversity to raise the bottom line. The course is highly customizable for organizations linking key parts of the course to their own internal policies. More specifically, the course will cover the following topics:

Topics Covered:

• Concepts of diversity, equality and equal opportunities
• The importance of diversity for organizations
• Overview of Cambodia legal legislation (Labor Law)
• Sexual discrimination (gender equality duty)
• Sexual orientation (heterosexuality, homosexuality or bisexuality)
• Disability
• Age differences
• Stereotyping and prejudice
• Bullying and harassment
• Challenging unacceptable behavior

Don’t leave it up to chances in managing your PAR. Learn effective methods to solving delinquent loans and to improve your institution financial performance over the long-term. During this economic bad time, commercial banks and Micro Finance Institutions (MFI) alike are negatively impacted by high number of clients are not able to pay back loans. In this 2-day course, participants will learn to effectively analyzing the major issues regarding bad loans, outstanding payments, dealing with difficult clients, problem solving techniques, persuasive communication skills, preventive strategy, negotiation skills, building and maintaining mutual relationships. In addition, participants will benefit from learning and sharing the industry’s best practices.

Areas Covered:

The aim of this training course is to provide participants, such credit officers, business development staff, as well those in the financial services industry seeking to improve their Credit Loan Analysis skills. In this 2-day intensive training, participants will learn both of the hard and soft skills in making credit loans to potential clients. More specifically, participants will learn essential skills in collecting client relevant information, making loan assessments, determining client s and business risks, and other underlying factors of developing good business practices for managing Micro Finance Institutions (MFI).

Programme Description:

This is a fast-track comprehensive capacity building program designed for NGO professional staff as a way to develop practical skills to manage and lead effectively their organizations. This intensive 7 series training program is specifically designed to give participants from various backgrounds both general and technical skills to strategically leading the organization in right direction, leadership and management, financial management, project monitoring and evaluation, proposal development and fundraising, conflict resolution, reporting writing and maintain criteria with donor agencies from a community development perspective. By the end of the program, participants will gain the knowledge and confidence to be the forefront of community development.

Programme Contents:
• Leadership and Management, June 09.
• Strategic Planning, July 09.
• Financial Leadership Management, Aug 12.
• Participatory Project Development, Monitoring and Evaluation, Sept 09.
• Report Writing and Communication Skill, Sept 2.
• Proposal Development and Fundraising, Oct 09.
• Work Place Conflict Resolution and Negotiation Skills, Nov 09.

The program is intended for highly motivated NGO professional staff with three or more years of management experience, and will deliver immediate benefits directly back to the organization in the form of improved analytical capabilities and strategic competencies. Participant can select from any one of the seven (7) listed modules to start the program. However, it’s recommended to start in this order which has been designed to build-on learned material and with the new topic towards achieving a holistic experience in the process of completing the program.

Participant can complete the program within seven months time period. Each training course will last 3 days in length with a total of 21 days of intensive hands-on learning activities. Training fee includes material, snacks and lunches. In addition, all training progress will be monitored and tracked by IHQ staff. Upon successful completion of the program, participant will receive an NGO Management Series Certificate from IHQ.

Who should Attend:
• NGOs and CSOs Directors
• Project and programme managers
• Team leaders
• Program coordinators
• NGOs/CSOs working professionals interested in improving and developing management skills

Increase your organization productivity and reduce operational costs by having a lean and efficient office administrator that knows how to manage, implement, delegate and communicate organizational policy a across the board. Therefore, the role of office administrator can be as challenging in managing day-to-day activities. To succeed in this position, officer must have the necessary skills such as being able to meet demanding deadlines, have great communication and interpersonal skills, conducting meeting, handling telephone, filing, asset management, staffing and procuring resources.

TOPICS COVERED:

 Receptionist skills making powerful impression
 Telephone handling skills
 Documentation and filings (soft/hard)
 Conducting meeting and taking minutes
 Write corresponding  memos and emails
 Procuring quotes and assessing potential suppliers
 Recruitment, staffing and orientation
 Role and responsibility through proper delegations
 Implementing office policy and procedures
 Asset management and utilization

As somebody once said, “the only permanent thing is change”. Therefore, to stay competitive in the market place, organization must change with the environment. In this 3-day, intensive training workshop, participants will learn practical techniques to effectively manage their organizational changes, to elaborate and integrate changes with their organizational strategic plan, structure, and to harmonize changes with the organization’s core values and the Cambodian cultures.

AREAS Covered:
• The organizational framework.
• Understand why there’s a need for organizational change.
• Explain the barriers and challenges to managing change.
• Methods of communicating changes.
• Tools to implement change more successfully.
• Making assumptions and assessing risks.
• How to monitor progress and use scorecards.
• When and what to monitor in the changing process.
• Manager’s role in introducing and managing change.
• Change in cross cultural environments.
• Best practices and evaluation of current OCM.

In this 3-day, hands-on training on PROPOSAL WRITING AND FUNDRAISING STRATEGY which is specifically designed to help participants to meet organization financial need, dealing with the challenges that most NGOs are currently facing, and how to diversify donor funding sources. In this 2-part training workshop on fundraising strategy and proposal writing course, participants will be introduced to practical fundraising concepts such as identifying for potential donors, developing relationship, developing fundraising plan, and how to responding the Call for Proposals with actual proposal writing and budgeting process.

AREAS COVERED:

This course is designed to give participants a systematic and logical approach to write better reports and communicating effectively with key information to stakeholders on project activities. Learn how to analyze and generate report that will meet project stakeholders expectations; report on project status; conduct effective meetings; communicate with donors, senior management, and project team members; and express your ideas clearly and concisely.

Topics Covered:

What is Sales Management Essentials? In this 3-day mini-intensive interactive course covers how to develop your sales strategy management process, identifying and building your sales team and concepts of value in sales techniques for building long-term relationship with your customers. These invaluable techniques will give the tools you need to build a strong sales performance team. This course is designed for people who are working in sales unit and those managing a result-oriented sales team.

Key Topics covered:

• Building customer relationship
• Build rapport, needs assessment and develop solutions
• Understand the SELL-ing process
• Establish the customer needs with FAB
• Develop strong communication skills
• How to make successful sales meeting
• Guidelines on how to keep on top of deadlines and targets
• Learn how to professionally give feedback, both good and bad
• Dealing with customer major concerns
• Building customer lasting relationships
• Learn how to delegate the teams workload fairly
• Easy tips on how to give effective appraisal and rewards
• How to coach and counsel your team and knowing when to do so
• Identifying the most common objections and preparing answers
• The importance of on the job training for the sales teams

Instructor:
Emerson Mar is management consultant with over 10 years of international and national experience in providing practical training and consulting service in business project management.Emerson holds an MBA from New York State University and BPM (Business Project Management) from New York University.

Todays business managers and front line staff often find themselves having to make sales presentation to both existing and potential customers in order to win new businesses. Therefore, your 15 minutes of sales presentation or pitch could mean huge account to your business success. So to improve the chances of winning new customers may depend entirely on your ability to conduct research, plan, develop and successfully present your business solutions to clients. This course imitates the real two-stage process of selling in identifying potential prospects and making sales presentation through series of scenarios, role plays, planning, construct and deliver a presentation that will win address the clients needs.

Training benefits:
• Understand the importance of prospecting and methods of qualifying lead to client.
• How handle gatekeepers and get sales interview with decision makers.
• The importance of planning the sales call and setting objectives.
• How to identify their companys unique selling point (USP).
• Develop qualification questions to emphasize UPS.
• Understand the customer benefits vs. product benefits.
• Assess and select the most effective presentation strategy to use.
• How to begin your presentation strategically and make it memorable.
• Develop rapport and maximizing interpersonal skills.
• Utilize effective communication skills in the process.
• Learn how to deal with difficulties during the sales presentation.
• Effectively applying the six salespersons presentation mix.

Instructor:
Emerson Mar is management consultant with over 10 years of international and national experience in providing practical training and consulting service in business project management.Emerson holds an MBA from New York State University and BPM (Business Project Management) from New York University.

Effective supervision of staff requires specific skills. From leader to motivator to problem solver, a supervisor's talents need to be multi-dimensional. That means effectively managing the team and tasks. This course will deal with all supervisory issues in a clear and practical manner with useful guidelines. You will gain an invaluable insight into management techniques and skills and a clear understanding of your role within the organization.

TOPICS COVERED:

 Making the change to being a supervisor.
 Dealing with staff.
 Planning and organizing.
 Delegating and work allocation
 How to motivate people.
 How to deal with people problems.
 Setting goals and objectives.
 Appraising staff.
 Managing performance and maintaining discipline.
 Team building and leadership.
 And the varying styles of supervision.

Successful business recognizes the importance of having high impact team members that are well trained and equipped with resources to take on new opportunities and challenges. Effective teamwork can be an organization’s most powerful tool to increase productivity and staying competitive. This course will equip participants with necessary skills to develop team members to achieve business results.

What you will benefit:
• An understanding of team leadership.
• Managing teamwork in challenging situations.
• Utilizing coaching skills to motivate learning.
• Critical review team development process, responsibilities, empowerment, performance and stimulating team working environment.

Topics Covered:
• Building teams and making teamwork effective for your organization.
• Understanding of Team Values and roles of Team Leader.
• Team management techniques and leading skills.
• Implementing empowerment strategy and obtaining commitment.
• Improve teamwork and relationships with other team members.
• Learn to communicate project scope and importance of project success.
• Review and measure team performance.
• Applying team problem solving and decision making techniques.
• Coaching skills to help team members to achieve business results.
• Communication techniques for high impact team leaders.
• Produce a personal action plans.

Instructor:
Emerson Mar is management consultant with over 10 years of international and national experience in providing practical training and consulting service in business project management.Emerson holds an MBA from New York State University and BPM (Business Project Management) from New York University.

Having good time management skills is crucial for personal effectiveness, enabling staff to achieve more in both their jobs and careers. This course aimed at teaching participants effective techniques on how to plan and prioritize avoiding time wasters and achieving greater business objectives on daily basis. This is achieved by recognizing and avoiding time-wasting situations and maximizing time utilization toolkits. By the end of the course participants will be able to be awarded of how much of the working day is currently wasted; how to deal with interruptions; and understand of how tasks can be better organized.

Topics Covered:

• Developing time management skills
• Be effective with daily tasks
• Time planning, based on work behavior
• The planning process - assessing work priorities and schedules
• Effective management of communications – speaking, listening, reading and writing
• Managing people - motivation and delegation, leadership, planning and controlling successfully
• Setting individual goals and objectives
• Developing monthly, weekly and daily plans
• Learning how to assess your own performance

Instructor:
Emerson Mar is management consultant with over 10 years of international and national experience in providing practical training and consulting service in business project management.Emerson holds an MBA from New York State University and BPM (Business Project Management) from New York University.

With today’s limited resources for staff training and development, organizations need to become both a Learning organization as well as Teaching organization to become sustainable and staying competitive. In this 3-day Train of Trainer course, which designed to be hands-on and interactive for participants to learn the essential skills and practical techniques to become an effective trainer. The course will guide the participants through the Training Development Cycle: TNA process, design course, delivery techniques and to evaluation process with special emphasis on participatory, facilitation, communication and visual aids to enhance training and learning outcomes.

Areas Covered: